for the use of the SaaS solution timewizz
Version: October 2025
§ 1 Scope and Provider
These General Terms and Conditions (GTC) apply to all contracts between Fraiss Holding GmbH, Herrengasse 9, 8010 Graz, Austria (“Provider”), and its customers (“Customer”) regarding the use of the timewizz software solution for digital time tracking within a Software-as-a-Service (SaaS) model.
Conflicting, deviating, or supplementary terms and conditions of the Customer shall not become part of the contract unless their validity is expressly agreed in writing.
§ 2 B2B Orientation
The software may only be used by businesses (B2B). Consumers within the meaning of the Austrian Consumer Protection Act (KSchG) are excluded from use.
By registering, the Customer expressly confirms that the software is used solely for business purposes.
§ 3 Definitions
For the purpose of these GTC, the following definitions apply:
- “Software” or “Service”: the cloud-based time tracking software timewizz provided via the internet.
- “Customer”: legal or natural persons using timewizz in the course of their business activities.
- “User”: natural persons authorized by the Customer to use the software.
- “Availability”: the percentage of time the software is accessible as intended and without disruption.
§ 4 Subject Matter and Scope of Services
The Provider makes the timewizz software available to the Customer via the internet. Access is provided via a web browser or mobile apps.
The subject matter of the contract is solely the temporary use of the software under a subscription model. Purchase of the software or its source code is not part of the contract.
The software includes, among others, modules for time tracking, reporting, user management, and API access (if applicable).
§ 5 Conclusion of Contract and Trial Period
The contract is concluded upon the Customer’s registration on the platform and subsequent confirmation by the Provider.
The Provider may grant a free trial period of up to 30 days. During this time, the Customer may test the software comprehensively without payment obligations. After the trial period, the account will be deactivated unless a paid subscription is booked.
Additionally, the Provider may allow free usage for up to five users per customer account. This usage is separate from the trial period and is exclusively intended for business customers within limited or internal use.
The Provider reserves the right to discontinue such free use with 30 days’ notice or convert it into a paid subscription.
Free accounts (including non-activated trial accounts) may be permanently deleted without further notice after 30 days of inactivity or expiration.
§ 6 Availability and Service Levels
The Provider provides the software with an average annual availability of up to 99%. Excluded are maintenance periods as well as downtimes caused by circumstances beyond the Provider’s control (e.g., force majeure, third-party interference).
The Provider does not commit to fixed response times for support requests.
If availability or response times become disproportionate within a calendar month, the Customer may request a pro-rata credit of usage fees.
§ 7 Rights of Use
The Provider grants the Customer a simple, non-transferable right to use the software, limited to the contract term and the number of users ordered.
Duplication, distribution, or use for third parties is prohibited without express consent.
The Customer may increase the number of users at any time. A separate license is required for each employee.
§ 8 Customer Obligations
The Customer must treat access data confidentially and make it available only to authorized users.
The Customer is solely responsible for all content and data entered into the software.
Abuse, such as automated access or unlawful content, is prohibited.
§ 9 Prices and Payment Terms
Use of the software is subject to a monthly or annual fee. Current prices are published at https://timewizz.com/en/home/. All prices are net plus VAT unless stated otherwise.
Billing is in advance. Invoices are issued automatically and electronically.
In case of payment default exceeding 14 days, the Provider reserves the right to suspend the account.
In case of payment default exceeding 3 months, the Provider reserves the right to permanently and fully delete the instance including all stored data.
§ 10 Data Protection and Data Processing Agreement
The processing of personal data is carried out in accordance with the provisions of the GDPR. The privacy policy is available at https://timewizz.com/datenschutzerklaerung/.
A separate data processing agreement may be concluded upon request.
§ 11 Support
The Provider offers email support (support@timewizz.at).
Support is available on business days (Mon–Fri, 9:00–17:00 CET), excluding public holidays in Styria.
A response time of 48 hours is targeted.
§ 12 Liability
The Provider is liable only for damages resulting from intentional or grossly negligent breaches of duty. Liability for simple negligence is excluded to the extent permitted by law.
The Provider’s liability is limited to the amount the Customer actually paid for licenses in the 12 months preceding the damaging event.
For free use of the software – including test, trial, or free accounts – any liability of the Provider is fully excluded unless the damage was caused intentionally.
The Provider assumes no liability for indirect damages, consequential damages, lost profits, business interruption, data loss, or third-party claims – except in cases of intent.
The Provider is not liable for content, data, or information entered, uploaded, or transmitted via interfaces by the Customer or third parties. The Customer is solely responsible for any legal violations caused by such content.
The Provider is not obliged under § 6 (1) of the Austrian E-Commerce Act (ECG) to monitor transmitted or stored content or to investigate circumstances indicating illegal activity. Upon becoming aware of violations, the Provider will remove such content without delay.
The above limitations of liability also apply in favor of the Provider’s legal representatives, employees, and vicarious agents.
Any claims for damages shall lapse within one year.
§ 13 Term and Termination
The contract begins on the date of confirmation by the Provider and continues – depending on the selected plan – indefinitely (monthly subscription) or for a fixed term (annual license).
For monthly subscriptions, the contract may be terminated in writing by either party with four weeks’ notice to the end of the month.
For annual licenses, termination in writing with four weeks’ notice to the end of the contract term is required. If no timely termination is given, the contract automatically renews for another year.
After termination, access to the software is deactivated on the last day of the contract term. User access is no longer possible thereafter.
The Provider retains the Customer’s stored data for up to three months after contract end, unless statutory retention obligations apply. After this period, all data will be permanently deleted without further notice.
The Provider reserves the right to terminate the contract extraordinarily if the Customer is in payment default for more than two months or in case of material breaches of contract.
Termination must be made in writing (email is sufficient).
Expiry of a fixed-term license is deemed equivalent to termination. In this case, access to the software ends automatically at the end of the agreed term.
§ 14 Copyright and Reservation of Ownership
All rights to the timewizz software, including the underlying source code, database structure, user interface (UI), design (UX), logos, trademarks, and all accompanying materials, are owned exclusively by Fraiss Holding GmbH or its licensors. This also applies to all further developments, extensions, and adaptations of the software.
Use of the software does not grant the Customer ownership or other intellectual property rights. In particular, the Customer does not acquire any rights to reproduce, distribute, publicly make available, modify, or decompile the software.
The Customer may not copy, modify, analyze (reverse engineer), rent, sell, or otherwise provide the software to third parties, unless expressly permitted under these GTC or by written agreement.
Any violation of copyright, trademark, design, or other industrial property rights may result in civil and criminal liability. In case of violation, the Provider reserves the right to claim damages and additional legal enforcement costs.
The Provider may suspend the account immediately and take legal action in case of suspected unlawful use or distribution of the software.
§ 15 Reference Use
The Provider is entitled to use the Customer’s company name and logo as a reference in presentations, on the website, and in other marketing materials, unless the Customer expressly objects.
§ 16 Changes to the GTC
The Provider may amend these GTC with effect for the future.
Amendments will be notified to the Customer by email at least six weeks before taking effect. If the Customer does not object within four weeks of receipt, the amendments are deemed approved.
§ 17 Applicable Law and Jurisdiction
Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction for all disputes arising from the contractual relationship is the competent court in Graz, provided the Customer is a business.
§ 18 Severability Clause
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by one that comes closest to the economic purpose of the invalid provision.
§ 19 Language
In case of any discrepancies or disputes regarding the interpretation of these Terms and Conditions, the German version shall prevail